Connect with customers and suppliers

VIENNA Advantage CRM Software : Connect with customers

VIENNA Advantage ERP CRM helps you strengthen customer relationships

Providing a high level of customer service in today’s business world can make or break a business. Customer retention has never been more important. Having tools that help you effectively maintain customer relationships and provide customer satisfaction is necessary.

A good customer relationship management (CRM) solution will:

• Track customer activity in all areas of the business.
• Track sales the activities of marketing to improve results and lower costs.
• Provide real-time cross-sell and up-sell prospects to sales and service people.
• Supply easy access to customer’s order and payment data.
• Identify the high value customers by analyzing all customer relationships.
• Use customer data to effectively target customers with new offers that align with their past purchases.
• Measure all sales activity to improve effectiveness of sales.
• Provide sales and service professionals the ability to easily give customers superior service.

VIENNA Advantage ERP CRM software supplies your employees with everything they need to build stronger, more satisfying, and more profitable customer relationships. VIENNA Advantage CRM Software also monitors and measures all sales, marketing, and service activities that can affect a customer by:

• Keeping track of all customer sales activities and identifying the strongest performers and effective sales processes.
• Coordinating information between sales and marketing teams by keeping track of marketing efforts and correlating them to the customer’s responses.
• Storing customer activity data in a centralized location so that problem resolution is quick and easy.
• Providing contact-center teams a fast way to access customer data such as history, preferences, and special offers or discounts.