What you'll learn

Order Management Course

Overview

Order Management is the heartbeat of customer-centric operations, encompassing the intricacies of recording, tracking, and fulfilling customer orders. This dynamic course equips participants with the essential knowledge and skills needed to streamline the Order Management process. From quotations to delivery and returns, participants will gain insights into optimizing order processing for enhanced customer service.

Course Objectives

• Understand the order management processes from order initiation to fulfillment.
• Gain insights into different types of sales.
• Ensure the accuracy of data and prevent errors in orders, shipments, and returns.

Course Content

• Sales Quotation
• Different types of Sales Orders
• Delivery Order Process
• Return Process
• Related Business Intelligence (BI) Reports