What you'll learn
Request Management Course
Overview
The Request Management course provides a comprehensive understanding of managing and resolving requests within an organization using a structured ticketing system. It covers the entire lifecycle of a request, from creation to final closure, including the use of a knowledge base for efficient problem-solving and response management.
Course Objective
- To equip participants with the knowledge and skills required to efficiently manage requests using a ticketing system.
- To understand the components and process flow involved in request management.
- To learn how to create, manage, and resolve tickets, ensuring timely responses and effective solutions.
- To leverage a knowledge base for enhancing the efficiency of request management.
Course Content
- Components of Request Management
- Process Flow: Ticket Creation.
- Ticket: Creation and Response
- Knowledge Base
- Ticket: Final Close
Free
This course include
- 2 Lectures
- Full lifetime access