What you'll learn

Request Management Course

Overview

The Request Management course provides a comprehensive understanding of managing and resolving requests within an organization using a structured ticketing system. It covers the entire lifecycle of a request, from creation to final closure, including the use of a knowledge base for efficient problem-solving and response management.

Course Objective

• To equip participants with the knowledge and skills required to efficiently manage requests using a ticketing system.
• To understand the components and process flow involved in request management.
• To learn how to create, manage, and resolve tickets, ensuring timely responses and effective solutions.
• To leverage a knowledge base for enhancing the efficiency of request management.

Course Content