What you'll learn

Ticketing Course

Overview

This course teaches how to track and manage in-house requests using a ticketing system. It focuses on using a unified service portal to ensure clear communication, timely resolutions, and adherence to SLAs. Key components include setting up system configurations, managing a knowledge base, and handling requests and responses efficiently.

Course Objective

• Learn to manage in-house requests with a ticketing system.
• Implement a unified service portal for effective communication and resolution.
• Understand key components like configuration setup, knowledge base management, and request handling.

Course Content